London City Drains - Drainage news

One of the biggest technical advances to improve blocked drain clearing services in London, is the implementation of cctv drain survey techniques. This allows us to look inside drains and make a damage assessment without the need for expensive drain excavation.

In this way, experienced drainage engineers are able to save you a lot of time and money by quickly diagnosing your drainage problem and deciding on the best course of action. In addition to drawing on their experience, drainage engineers can get confirming evidence of whether you drain problem can be fixed with drain jet cleaning [drain jetting] alone, or if drain excavation and repair is necessary.

Plus cctv drain and sewer surveys are great for the customer - in addition our drainage engineer’s advice you can see the problem yourself on the cctv survey footage of your problem sewer or drain.

To give you a better idea, we’re currently working to add footage of our previous cctv drain surveys to the London City Drains website.

You’ll be able to see clips from real cctv drain and sewer surveys in London.

Hopefully the streaming video feed of ‘what goes down the drain’ will be available on the London City Drains website later this week - watch this space!!

Now, at London City Drains we have a 24 hour free phone number for anyone suffering a drainage emergency! Whether its a blocked drain, sewer, sink or toilet that you need to unblock fast, we can help!

If you need emergency drain services give our engineers a call on:

 0800 007 5309

Our experienced drainage engineers will be quick to respond!

At London City Drains we’re offering a free cctv camera survey of your drain or sewer, with every jet clean.

The CCTV drain survey will give you a detailed look at the inside of your drains - our drainage engineer can run through an assessment of the condition, the best way to avoid any future problems. Free of charge!!

The following terms and conditions apply:

* Terms and conditions for free CCTV Camera Survey.

1) Not valid for business, commercial or industrial.

2) Jet cleaning minimum 2 hours.

3) Adequate access required to insert camera.

4) Written report and DVD not included. This is available if required, at a charge.

5) Pipe diameter minimum 4 inch, maximum 6 inch.

6) The offer is only valid while the engineer is on site undertaking the jet clean and not after.

Another satisfied customer of London City Drains:

“What can I say , fast, efficient and reasonable, absolutley fantastic. I am delighted. Couldnd be any better, KDL “

Here’s a recent review from a London City Drains customer:

“I recently called out City Drains and was pleasantly surprised at the speed in which they responded, 21 minutes!

Furthermore, they demonstrated a professional attitude at all times and were very thorough in their work. At the end of the jet clean they went so far as to carry out a cctv survey of the drain, free of charge! just to make sure the job was completely done.

Their rates are fair and I have received a more than adequate service. Well done boys!”

It’s funny how people seem to make the same mistake over and over and usually never learn first time round. Animals do, and we are supposed to be the logical ones?

Sometimes you come across a job which by right could be put right first time round. But its funny how, because of peoples perception of tradesmen, and I must admit, also from an economical point of view, people aren’t willing to spend that bit extra to correct a problem with a permanent solution.

Instead, they choose to call you out again and again and again for the same problem. In the end they think that you’re not doing the job correctly and choose to call somebody else who may rip them off or if they are lucky have the problem corrected once and for all by following the recommendations that you gave them to begin with.

What is the problem with this scenario?
Well let’s begin with an economical point of view.

For example: An engineer gets called to an emergency blockage. The blockage is cleared as fast as possible. The recommendation given is to have the line jet cleaned otherwise your drain will re-block in no time at all. It involves 1 extra hour of work. The customer decides not to go along with the recommendation and two months later calls you out again. Again you clear the blockage as quickly as possible and you charge the customer again as the recommendation wasn’t followed. This happens several times throughout the year. By the end of the year, the customer has paid for the same job 4 or maybe 5 times!

If they had followed your recommendation to begin with, he/she would not have had to call you out several times and they would have saved a lot of money on emergency call outs. You don’t have to be smart to work that one out.

Let us not forget also the calling out of the other contractor; I wonder how much he charged to get the job done? The same or more than if they had gone through the contractor’s original recommendation when it was first made, that’s for sure.

This brings me to the second problem scenario. And that is the false and unfair perception by the customer of the first contractor, who only tried to help by giving you the best advice to begin with and ended up being the bad guy. All because again the recommendation wasn’t followed through.

The moral of the story: London City Drains is here to help you help yourselves.
Listen to our advice and act on it, you wont regret it!

To keep everyone up to date with what’s going on at London City Drains, we’ve launched a drainage news blog!

Here you’ll get the latest details of all our services such as unblocking and clearing drains, jet cleaning, cctv drain and sewer surveys and drain excavation and repairs.

We’ll give reports from our latest drainage work throughout London, and post any customer comments and reviews.

Watch this space!!